Privacy Policy

Last Updated: April 01, 2026

This Privacy Policy explains how WebClouts LLC (“we,” “us,” “our”), the operator of HeySilkySkin (heysilkyskinco.com), collects, uses, and protects your personal information when you visit this website or purchase our products.

Who We Are

Our website address is: https://heysilkyskinco.com.

This site is operated by WebClouts LLC, a limited liability company registered in the State of Colorado, United States (Entity ID: 20251494045).

Registered address: 1500 N Grant St Ste R, Denver, CO 80203, US Email: support@heysilkyskinco.com

Information We Collect

When you place an order, create an account, or contact us, we collect information such as your name, email address, shipping and billing address, phone number, and payment information. We also automatically collect technical information such as your IP address, browser type, device information, and cookies used to operate and improve the site.

How We Use Your Information

Process, ship, and fulfill your orders
Communicate with you about your order, account, or customer service inquiries
Send marketing communications where you have opted in (you can unsubscribe at any time)
Improve our website, products, and customer experience
Detect and prevent fraud
Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share it with:

Payment processors (such as Airwallex) to process transactions
Shipping carriers to deliver your order
Service providers who help us operate the website (hosting, analytics, email tools)
Legal authorities, where required by law

If you request a password reset, your IP address will be included in the reset email.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string, to help with spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract location data from images on the website.

Cookies

If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies last for one year.

If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we also set up several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login persists for two weeks. If you log out of your account, the login cookies are removed.

We also use cookies to operate the checkout process, remember your cart contents, and analyze site traffic. You can control cookies through your browser settings.

Embedded Content From Other Websites

Pages on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves in the exact same way as if the visitor had visited the other website directly.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely, so we can recognize and approve follow-up comments automatically instead of holding them in a moderation queue.

For registered users, we store the personal information provided in their user profile. Users can see, edit, or delete their personal information at any time (except their username). Website administrators can also see and edit that information.

We retain order and transaction information for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, tax, and payment-processor reporting requirements.

What Rights You Have Over Your Data

If you have an account on this site, have left comments, or have placed an order, you can request an exported file of the personal data we hold about you, or request that we erase your personal data. This does not include data we are obliged to keep for administrative, legal, tax, or security purposes.

Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is 100% secure.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service. Your information may also be processed or stored in the United States or other countries where we or our service providers (including our payment processor and shipping carriers) operate.

Children’s Privacy

This website is not intended for children under 16, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

Contact Us

WebClouts LLC 1500 N Grant St Ste R Denver, CO 80203, US Email: support@heysilkyskinco.com