Refund and Returns Policy

Last updated: 29 August 2026

We want you to actually use your device, not stare at the box wondering whether to keep it. That is why every HeySilkySkin beauty tool is covered by a 90-day money-back guarantee and a one-year warranty. This page explains exactly how both work.

This policy is operated by WebClouts LLC, a limited liability company registered in the State of Colorado, United States (Entity ID: 20251494045), trading as HeySilkySkin at heysilkyskinco.com.

The 90-day money-back guarantee

You have 90 days from the date your order is delivered to decide. If the device has not done what you hoped, email us and we will refund the purchase price in full.

It applies to every electronic beauty tool we sell, at any price, including items bought on sale or with a discount code. There is no separate rule for discounted orders.

These devices are designed to be used, so a returned device does not need to be unused or unopened. Normal signs of use are expected and are not a reason to refuse a refund.

How to claim

1. Email support@heysilkyskinco.com within 90 days of delivery, with your order number and a sentence about how you got on with the device.
2. We will reply within two business days with a return address and a return reference.
3. Send the device back, with its charging cable and any accessories, using a tracked service.
4. Once it arrives we inspect it and issue the refund within five business days.

Refunds go back to the original payment method. Your bank or card issuer usually takes a further 5 to 10 business days to post it, which is outside our control.

Return postage

Return postage is paid by you unless the device arrived damaged, faulty, or was not what you ordered — in those cases we cover it. We recommend a tracked service: until a parcel reaches us we cannot confirm it was sent, and we cannot refund a return that never arrives.

The one-year warranty

Every HeySilkySkin electronic device is covered for one year from the date of delivery against defects in materials and workmanship under normal use.

If your device stops working or develops a fault in that year, email support@heysilkyskinco.com with your order number and a short description or video of the problem. If it is a manufacturing fault we will replace it free of charge, including postage.

The warranty does not cover accidental damage, liquid damage, cosmetic wear, damage from using the wrong power adapter, or a device that has been opened or modified.

Damaged, faulty or wrong items

If a parcel arrives damaged, or the device is faulty or is not what you ordered, email us within 14 days of delivery with your order number and photographs. We will replace it or refund it in full, and we pay the return postage. You do not need to use the 90-day process for this.

Cancelling before dispatch

We aim to dispatch within one to three business days, so if you need to cancel or change an order, email us as soon as possible. If it has not yet been handed to the carrier we will cancel it and refund you in full. Once dispatched, the 90-day guarantee is the route.

What is not covered

• Devices returned more than 90 days after delivery.
• Devices damaged by misuse, accident, liquid, or unauthorised repair.
• Returns sent back without contacting us first, as we cannot match an unidentified parcel to an order.
• Any consumable or hygiene accessory supplied sealed, once that seal is broken.

Your statutory rights

This policy sits alongside your legal rights and does not replace them. Customers in the United Kingdom and the European Union have a statutory right to cancel within 14 days of delivery for any reason; our 90-day guarantee is longer and more generous, and you may use whichever suits you. Nothing here limits your rights in respect of goods that are faulty or not as described.

Contact

Email support@heysilkyskinco.com for anything about a refund, return or warranty claim. We reply within two business days.

WebClouts LLC, 1500 N Grant St Ste R, Denver, CO 80203, United States. Entity ID: 20251494045.