Shipping Policy
Last updated: 29 August 2026
Free express worldwide shipping on every order. No minimum, no surcharge at checkout, wherever you are.
Dispatch and tracking
Orders are dispatched within one to three business days. Every order ships with tracking, and we email your tracking number as soon as the parcel leaves us.
Delivery estimates below run from dispatch, not from the moment you order. They are estimates from our carriers rather than guarantees.
Delivery estimates
North America
| Destination | Estimated delivery |
|---|---|
| United States | 7–12 business days |
| Canada | 6–12 business days |
| Mexico | 10–15 business days |
Deliveries to Alaska, Hawaii and Puerto Rico can take 15–20 business days. We are not able to ship to military addresses (APO/FPO).
Europe
| Destination | Estimated delivery |
|---|---|
| United Kingdom | 7–10 business days |
| France | 7–10 business days |
| Spain | 7–12 business days |
| Ireland | 8–12 business days |
| Italy | 8–12 business days |
| Switzerland | 8–12 business days |
| Netherlands | 10–13 business days |
| Germany | 10–15 business days |
| Sweden | 10–15 business days |
| Rest of Europe | 10–15 business days |
Asia and the Middle East
| Destination | Estimated delivery |
|---|---|
| Japan | 5–10 business days |
| Saudi Arabia | 5–10 business days |
| Singapore | 5–10 business days |
| Malaysia | 7–10 business days |
| United Arab Emirates | 7–10 business days |
| Israel | 7–12 business days |
| Rest of Asia | 10–15 business days |
Australia and New Zealand
| Destination | Estimated delivery |
|---|---|
| Australia | 7–12 business days |
| New Zealand | 7–12 business days |
Africa and South America
| Destination | Estimated delivery |
|---|---|
| South Africa | 10–15 business days |
| Brazil | 10–15 business days |
Where we ship
North America: United States, Canada, Mexico.
South America: Brazil.
Europe: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
Asia and the Middle East: Hong Kong SAR, Israel, Japan, Malaysia, Philippines, Saudi Arabia, Singapore, Thailand, United Arab Emirates.
Oceania: Australia, New Zealand.
Africa: South Africa.
If your country is not listed, email us before ordering and we will tell you whether we can get a parcel to you.
Customs, duties and import charges
Orders shipped outside the United States may attract import duty, VAT or a customs handling fee on arrival. These are set by your own country and are not included in the price you pay us. They are the recipient’s responsibility, and we are not able to refund or reimburse them.
Customs inspections can also add time that no carrier estimate accounts for. If a parcel is held, we will help you chase it.
Delays, lost and undelivered parcels
Once a parcel is with the carrier, its progress is out of our hands — but tracing it is not. If your tracking has not moved for several days, or the estimate has passed, email support@heysilkyskinco.com with your order number and we will open a trace with the carrier.
Please check your delivery address carefully at checkout. Parcels sent to an incorrect or incomplete address, or returned to us because nobody was available to accept them, may need to be reshipped at additional cost.
Returns and warranty
Every device carries a 90-day money-back guarantee and a one-year warranty against manufacturing defects. Full details are in our Refund and Returns Policy.
Contact
Shipping questions go to support@heysilkyskinco.com. We reply within two business days.
WebClouts LLC, 1500 N Grant St Ste R, Denver, CO 80203, United States. Entity ID: 20251494045.