Shipping Details
FREE EXPRESS WORLDWIDE SHIPPING ON ALL ORDERS!
Because no one likes paying for shipping. And everyone deserves to love their skin!
Shipping Timelines:
| North America | |
|---|---|
| United States | 7-12 business days |
| Canada | 6-12 business days |
| Mexico | 10-15 business days |
| Note: Shipping to Puerto Rico, Alaska and Hawaii might take 15-20 business days. We do not ship to military addresses (APO/FPO). | |
| Europe | |
|---|---|
| United Kingdom | 7-10 business days |
| Ireland | 8-12 business days |
| Netherlands | 10-13 business days |
| Spain | 7-12 business days |
| Sweden | 10-15 business days |
| Germany | 10-15 business days |
| France | 7-10 business days |
| Italy | 8-12 business days |
| Switzerland | 8-12 business days |
| Rest of Europe | 10-15 business days |
| Australia | |
|---|---|
| Australia | 7-12 business days |
| New Zealand | 7-12 business days |
| Asia | |
|---|---|
| Malaysia | 7-10 business days |
| Saudi Arabia | 5-10 business days |
| Singapore | 5-10 business days |
| United Arab Emirates | 7-10 business days |
| Japan | 5-10 business days |
| Israel | 7-12 business days |
| Rest of Asia | 10-15 business days |
| Africa | |
|---|---|
| South Africa | 10-15 business days |
International Shipping:
We currently ship to the following countries:
- North America: The United States, Canada, and Mexico.
- South America: Brazil
- Australia: Australia and New Zealand.
- Africa: South Africa.
- Asia: Hong Kong SAR, Israel, Japan, Malaysia, Philippines, Saudi Arabia, Singapore, Thailand, and the United Arab Emirates.
- Europe: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.
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Handling:
We strive to dispatch all orders within 1-3 business days. All orders include tracking from dispatch to delivery.
HeySilkySkin is in no way responsible for any customs or import charges, nor for delays, lost or damaged shipments, or orders sent to incorrect addresses. However, if you have a question about your order, contact us at support@heysilkyskinco.com and we’ll assist as much as possible to trace missing parcels or investigate delayed packages.
Tracking your order:
We will send you a tracking number via email once your package has been shipped.
Shipping Inquiries:
Please direct any shipping questions to support@heysilkyskinco.com. We’ll respond within 2 business days.
Refunds & Returns:
90-Day Returns:
It’s simple: try your device out and if you’re not satisfied with your HeySilkySkin beauty tool purchase, send it back and we’ll refund you in full..
One-Year Warranty:
All HeySilkySkin electronic beauty tools are covered by a one-year warranty. If your device malfunctions or has any defects within one year of use, we’ll send you a replacement.
